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The Power of Structured Role Play
- Saves money long-term. Role play leads to better communication skills, which means better customer service and higher customer loyalty, and a more cohesive work environment between management and staff.
- Screen job applicants to evaluate their communication skills and assess other soft skills, such as empathy, emotional intelligence and situational awareness.
- Increase staff confidence and by extension job satisfaction, thereby increasing staff retention and decrease staff training costs.
- Quickly train new employees in company policies and procedures.
- Can be incorporated into an existing training structure or created as a stand-alone process.
- Can be used as an assessment tool at the end of an existing training process.
- Elevate standard procedures and discover star talent already within your organization.
Here are the Top 3 Tips to Supercharge Your Role Plays
Whether you’re already using Role Play in your staff training, or you’re looking for new, practical ways to train your staff while keeping them engaged, these tips are a great place to start.
1 Structure your scenario – don’t use improv exclusively. If you use only improv in your role plays, then the sessions will not be consistent for different staff, and you won’t be able to easily track the staff’s progress over time.
2 Use a stranger to role play the inciting incident/ issue. This will help your staff buy into the role play, as opposed to just playing with their workmates. Let’s call these strangers Standardized Persons, or SPs. Standardized means it doesn’t matter when you run the scenario or which SP you see, the experience should be the same.
3 Keep each training group size to 4 learners or fewer. This will help keep the learners focused and avoid the role play becoming entertainment for the observers.